Whether your organization is looking for ongoing daily technical support or an additional team during peak periods, FUGOA S.A. can tailor a support package based on our clients' needs. All of our support packages are scalable and offer complete flexibility to ensure a support solution that is perfectly suited to any organization.
Our technical support team always adheres to a results-oriented approach and aims to demonstrate tangible business improvements for our clients, who are looking to make valuable business efficiencies with their outsourced IT support.
There is nothing more frustrating than internal IT problems that are not quickly rectified due to lack of knowledge or ineffective resolution procedures. Our team of highly trained technical experts aims to solve the
problems within an allotted period, ensuring minimal disruption to your business and employee duties. For issues that require more specialized knowledge, our support team will escalate incidents accordingly and produce accurate ticket and resolution reports.
We also offer full support to business end users accessing a customer portal. Having a human voice at hand can make a difference to your customers' experience and support seamless interaction that is in line with your corporate messages and business ethics.
